Norvani Coffee – Shipping Policy

Last updated: July 2026

Thank you for shopping with Norvani Coffee. We are committed to delivering your order quickly and carefully.

Order Processing

All orders are processed within 1–2 business days after payment has been received.

Orders placed during weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order has been dispatched, including tracking information where available.

Shipping Destinations

We currently ship throughout Spain, Germany, and selected countries within the European Union.

If your country is not available during checkout, please contact us at info@norvanicoffee.com.

Delivery Times

Estimated delivery times are:

• Spain: 1–3 business days
• Germany: 3–5 business days
• Other EU countries: 3–7 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or peak periods.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery address and the size of your order.

Any free shipping promotions will be clearly displayed on our website.

Subscription Orders

Coffee subscription orders are shipped automatically according to your selected delivery schedule.

Please ensure your shipping address is correct before your next renewal date. Address changes should be made before your next subscription payment is processed.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number (if available), allowing you to follow your delivery.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the parcel is returned to us, additional shipping charges may apply to resend the order.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery timeframe, please contact us at info@norvanicoffee.com. We will work with the shipping carrier to locate your parcel and keep you informed.

Damaged Deliveries

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the damaged packaging and products
• A brief description of the issue

We will resolve the matter as quickly as possible by arranging a replacement or refund where appropriate.

Contact

If you have any questions regarding shipping, please contact us:

Norvani Coffee

Website: www.norvanicoffee.com

Email: info@norvanicoffee.com

We aim to respond to all enquiries within one business day.